Last updated: 15th September 2025
Torquay Holdings Ltd (“Torquay Group”, “we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our websites, contact us, or engage with our services.
We operate globally through our group companies, including in the UK, Ireland, and Australia. We comply with applicable data protection laws including the UK GDPR, EU GDPR, and Australian Privacy Principles (APPs).
1. Information we collect
We may collect the following types of personal information:
- Contact details – such as your name, company, job title, phone number, and email address.
- Enquiry details – messages, forms, or requests you submit to us.
- Account and application information – if you apply for a job, request a quote, or create an account with us.
- Usage data – including website analytics, IP addresses, and cookies.
- Business information – such as company details when we engage with you as a client, supplier, or partner.
2. How we use your information
We use your personal data to:
- Respond to enquiries and provide our services.
- Manage contracts, quotes, and customer accounts.
- Process job applications and recruitment.
- Improve our websites and services through analytics.
- Send updates or marketing communications (only where you have consented or where we have a legitimate business interest).
- Meet our legal and regulatory obligations.
3. Legal basis for processing
We rely on different lawful bases depending on the activity, including:
- Consent – where you sign up to receive marketing.
- Contract – where processing is necessary to provide a service or respond to an enquiry.
- Legitimate interests – such as improving our services or communicating with clients.
- Legal obligations – where processing is required by law.
4. Sharing your information
We may share your personal data with:
- Other Torquay Group companies.
- Trusted service providers (such as IT, hosting, analytics, and marketing platforms).
- Regulators, legal authorities, or law enforcement where required by law.
We do not sell your personal information.
5. International transfers
As a global business, your information may be transferred between our offices in the UK, EU, and Australia. We ensure appropriate safeguards are in place, such as standard contractual clauses (SCCs) or equivalent legal mechanisms, to protect your data.
6. Data retention
We keep your personal information only as long as necessary to fulfil the purpose for which it was collected, or as required by law.
7. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your information.
- Object to or restrict certain types of processing.
- Withdraw consent at any time (where processing is based on consent).
- Request data portability.
To exercise these rights, please contact us (see section 9).
8. Cookies and website tracking
We use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can adjust your browser settings to refuse cookies, though some parts of our websites may not work properly. For more information please view our dedicated Cookie Policy.
9. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
Torquay Holdings Ltd
Bankside, 300 Peachman Way, Broadland Business Park, Norwich, Norfolk, United Kingdom, NR7 0LB
Email: info@torquaygroup.com
Tel: 01629 280027
If you are based in the EU or Australia, you may also contact your local data protection authority if you are not satisfied with how we handle your query.
10. Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.